Arturo Gonzalez
Dallas,US
Summary
Experienced professional transitioning from a successful career as a teacher, appliance repair technician, and supervisor to pursue a new path. Possesses a diverse skill set in customer service, sales, problem-solving, and hands-on technical expertise. Proven ability to adapt quickly to new challenges and environments. Seeking opportunities to leverage my versatile background and passion for learning in a dynamic and rewarding role.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Dent Mechanic Group (Paint-less Dent Repair Shop)
07.2024 - Current
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback through door to door sales for Hail Paintless Dent Repairs.
- Prepared Hail repair estimates for customers and insurance using MTRX.
- Maintained second highest sales average on the sales team since my onboarding while only working part-time.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Physical Education Teacher
Trinity Basin Preparatory
08.2022 - Current
- Develop and implement physical education curriculum for elementary and middle school students (Pk-7th grade)
- Assess student performance and progress while providing feedback and guidance to help achieve personalized goals
- Attend professional development workshops
- Collaborate with other teachers and staff
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Participated in school-wide initiatives aimed at promoting a safe and inclusive school environment.
Fifth Grade Teacher
Uplift Grand Primary
08.2021 - 07.2022
- Participated actively in professional development opportunities to stay current on educational trends and best practices in teaching 5th grade students.
- Assessed student progress regularly using formative and summative assessments, modifying instruction as needed for optimal learning outcomes.
- Developed strong rapport with students, fostering a positive and supportive learning environment.
- Cultivated a nurturing environment that enhanced student comprehension and engagement in key subjects
- Helped school achieve 80 percent passing on first Math Common Assessment Exam of the year, ranking second highest in the district.
OFR Manager
Premier Appliance Service LLC
06.2017 - 05.2021
- Appliance repair technician and box truck operator.
- Diagnosed and resolved complex technical issues for a wide range of appliances and all major brands (ex. Samsung, GE, Whirlpool, LG, Bosch...) ensuring proper functioning.
- Managed the Out for Repair program overseeing 64 Home Depot stores.
- Disassembled, repaired and reassembled equipment in good working order.
- Scheduled appliance pickups and drop offs creating best possible route to maximize time and mileage. Afterwards I would drive a 26 foot box truck to pick up all units waiting for repair. Used dollies to load and unload the box truck.
- Tested all units brought to our warehouse to ensure they were up to manufacture specs. Repaired units needing repair using various different hand tools and power tools, ordering parts as needed.
- Maintained an open line of communication updating stores and warranties with ongoing repairs and ensuring that all repairs were economical.
- Kept detailed inventory on appliances in-house and appliances at stores awaiting pickup.
- Trained new appliance technicians and maintained communication to ensure job skills improvement.
Valet Supervisor
Laz Parking
10.2011 - 06.2017
- Trained employees in proper operational procedures and shared company policies and regulations
- Certified optimal use of parking by evaluating area and parking scheme.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Assisted in the recruitment process for new hires helping bring in 8 employees in my tenure with the company to build a strong team of skilled professionals.
Education
Bachelor of Arts in Criminology and Criminal Justice -
The University of Texas At Arlington
12.2018
Associates in Arts -
Mountain View Community College
05.2015
Skills
- Problem-Solving
- Repair estimation
- Bilingual
- Team Work
- Customer Service
- Hand-tool proficiency
- Mechanical Aptitude
- Power Tools Operation
- Maintaining inventory
- Safe Driving Practices
Education
Dallas, Tx,Arlington, Tx
Contact
Dallas, US 75208
Timeline
Service Coordinator
Dent Mechanic Group (Paint-less Dent Repair Shop)
07.2024 - Current
Physical Education Teacher
Trinity Basin Preparatory
08.2022 - Current
Fifth Grade Teacher
Uplift Grand Primary
08.2021 - 07.2022
OFR Manager
Premier Appliance Service LLC
06.2017 - 05.2021
Valet Supervisor
Laz Parking
10.2011 - 06.2017
Associates in Arts -
Mountain View Community College
Bachelor of Arts in Criminology and Criminal Justice -
The University of Texas At Arlington
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