Arturo Navarro
Charlotte,NC
Summary
Dynamic professional with a proven track record, excelling in client relationship management, and lead generation. Adept at analyzing customer needs and delivering tailored solutions, while maintaining exceptional service standards. Recognized for conflict resolution skills and attention to detail, fostering strong customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Mal Pan
Charlotte, NC
02.2021 - Current
- Provided exceptional service to high volume of daily customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Insurance Agent
Equis Financial
Atlanta, GA
10.2017 - 02.2021
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Sought out new clients and developed clientele by networking to find new customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Responded to customer inquiries and problems to promote great service.
- Responded promptly to customer queries via telephone or email.
- Analyzed customer needs and recommended appropriate products and services.
Education
High School Diploma -
Union County High School
Union SC05-2015
Some College (No Degree) - Communications
University of South Carolina Upstate
Spartanburg, SCSkills
- Customer relationship management
- Order accuracy
- Conflict resolution
- Team collaboration
- Lead generation
- Client relationship management
- Customer service
- Effective communication
- Attention to detail
- Appointment scheduling
- Telephone and email etiquette
References
References available upon request.
Timeline
Server
Mal Pan
02.2021 - Current
Insurance Agent
Equis Financial
10.2017 - 02.2021
High School Diploma -
Union County High School
Some College (No Degree) - Communications
University of South Carolina Upstate
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