Arturo Pelaez
Northridge,CA
Summary
Dynamic Sales and Service Associate with a strong work ethic at 24 Hour Fitness, excelling in customer support and complaint handling. Proven ability to enhance member satisfaction through effective communication and quality assurance, while efficiently processing memberships and fostering lasting client relationships. Skilled in CRM software and dedicated to delivering exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales and Service Associate
24 Hour Fitness
Northridge, CA
12.2024 - Current
- Assisted members with inquiries and provided exceptional customer service to enhance satisfaction.
- Maintained cleanliness and organization of fitness equipment and facilities for optimal member experience.
- Educated members on gym policies, procedures, and membership options to facilitate informed decisions.
- Processed membership sign-ups and renewals efficiently, ensuring accurate data entry in systems.
- Addressed member concerns promptly, contributing to improved service quality and user experience.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
Education
Associate of Applied Science - Nursing
Los Angeles Pierce College
Woodland Hills, CA06-2027
High School Diploma -
Lake Balboa College Prep
Lake Balboa, CA06-2024
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- POS experience
- Records oversight
- Sales expertise
- CRM software
- Strong work ethic
Certification
- CPR AED Certified, American Heart Association - May 2025-2027
Languages
Spanish
Professional Working
Timeline
Sales and Service Associate
24 Hour Fitness
12.2024 - Current
Associate of Applied Science - Nursing
Los Angeles Pierce College
High School Diploma -
Lake Balboa College Prep