Arwen Porter
McKinney,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Clarkson Eyecare. Excelled in time management and problem-solving, significantly improving front desk efficiency. Skilled in cash handling and appointment scheduling, adept at delivering professional and welcoming environments. Demonstrates exceptional verbal communication and office organization abilities, ensuring seamless operations.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Clarkson Eyecare
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
Front Desk Receptionist
Americas Best Contacts And Eyeclasses
05.2023 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Server
Bjs Restaurants Inc
07.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Psychology
Northwest Missouri State University
Maryville, MOAllen High School
Allen, TX05.2019
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Appointment Scheduling
- Verbal and written communication
- Office Organization
Timeline
Front Desk Receptionist
Clarkson Eyecare
07.2024 - Current
Front Desk Receptionist
Americas Best Contacts And Eyeclasses
05.2023 - 06.2024
Server
Bjs Restaurants Inc
07.2022 - 05.2023
Psychology
Northwest Missouri State University
Allen High School