Aryan Mafie
Summary
Focused Operations Manager with success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures.
Overview
12
12
years of professional experience
Work History
Regional Director of Operations
Reliant Rehabilitation
Las Vegas, NV
03.2015 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Set team and individual KPIs and provided regular, actionable feedback.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
Director of Rehabilitation Services
Health Rehab
Coral Springs, FL
05.2012 - 03.2015
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
- Improved patient outcomes by implementing evidence-based rehabilitation programs and treatments.
- Mentored and developed a high-performing team of therapists, fostering professional growth and clinical excellence.
- Enhanced staff productivity with streamlined processes and efficient resource allocation.
- Expanded the scope of services offered, resulting in increased revenue and program growth.
- Established a comprehensive quality management system to monitor performance metrics and ensure continuous improvement.
- Managed financial resources effectively, ensuring cost-efficient provision of services without compromising on quality or accessibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Successfully negotiated client contract renewals to create increased revenue.
Education
Bachelor of Science - Biological Sciences
Florida Atlantic University
Boca Raton, FLAssociate of Arts - Physical Therapy Assistance
Broward College
Fort Lauderdale, FLSkills
- Operational Efficiency
- Data-driven decision-making
- Workforce Planning
- Strategic planning and execution
- Leadership training
- Business Management
- Performance Analysis
- Teamwork and Collaboration
- Operations Management
- Business Leadership
- Business Growth Initiatives
- Financial Management
- Business Development
- Operations Oversight
- Process Improvements
- Process Improvement
Timeline
Regional Director of Operations
Reliant Rehabilitation
03.2015 - Current
Director of Rehabilitation Services
Health Rehab
05.2012 - 03.2015
Bachelor of Science - Biological Sciences
Florida Atlantic University
Associate of Arts - Physical Therapy Assistance
Broward College