Results-driven operations manager with expertise in food safety and inventory control. Proven track record of enhancing customer satisfaction and optimizing service delivery.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Red Robin
Highlands Ranch, CO
03.2020 - Current
Led operational initiatives to enhance customer satisfaction and optimize service delivery.
Directed daily operations ensuring adherence to food safety and quality standards.
Implemented inventory management strategies reducing waste and improving stock accuracy.
Mentored team members to foster professional growth and enhance overall performance.
Analyzed customer feedback to identify trends and drive continuous improvement initiatives.
Shift Supervisor
Red Robin
Grand Junction, CO
05.2016 - 03.2020
Supervised daily operations, ensuring compliance with food safety and quality standards.
Implemented workflow improvements, enhancing team efficiency and productivity.
Resolved customer complaints effectively, maintaining high satisfaction levels.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Host/Server/Bartender
Red Robin
Aurora, CO
01.2013 - 03.2020
Greeted and seated guests, ensuring a positive first impression of dining experience.
Trained new hosts on operational procedures and customer service best practices.
Monitored wait times and communicated effectively with guests to enhance overall dining experience.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.