Asaad Wilkins
Sheraton Grand Seattle
SEATTLE,WA
5
years of professional experience
Guest Experience Specialist with 4+ years of front desk and hospitality experience. Known for strong communication, complaint handling, and tactful issue resolution that supports smooth arrivals, positive guest interactions, and high service standards.
Work History
Guest Experience Specialist
1 Year 2 Months- Delivered attentive guest service, resolving inquiries and elevating satisfaction throughout front desk interactions.
- Processed check-ins and check-outs accurately, ensuring smooth arrival and departure experiences.
- Coordinated room assignments with housekeeping and operations teams to support timely readiness.
- Handled guest requests promptly, following up on special accommodations and service concerns.
- Maintained reservation details and billing accuracy using property management systems.
- Communicated hotel amenities and local recommendations to enhance guest experience.
- Supported loyalty program enrollment and recognition efforts for returning guests.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.
Front Desk Lead
4 Years- Managed room assignments and arrivals in property management system to support smooth front desk flow.
- Processed check-ins and check-outs while verifying reservations, IDs, and payment details.
- Resolved guest concerns promptly, coordinating with housekeeping and maintenance for service recovery.
- Trained new front desk staff on guest service standards, phone etiquette, and daily procedures.
- Supervised front desk operations, ensuring smooth guest check-in, check-out, and reservation processing.
Education
High School Diploma
- Honor Roll Junior Year
- Completed AP course in English
- 3.0 GPA
Skills
Guest relations
Customer service
Complaint handling
Issue resolution
Feedback collection
Exceptional communication
Written communication
Strong interpersonal skills
Attention to detail
Technical proficiency
Computer skills
Availability flexibility
Timeline
Guest Experience Specialist
Sheraton Grand Seattle
09.2025 - CurrentRead More
Front Desk Lead
Mayflower Park Hotel
09.2021 - 09.2025Read More
Central Jersey College Prep Charter School
High School Diploma
Read More