Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexia Cardona

Boerne,TX

Summary

Dynamic retail leader with extensive experience at ULTA Beauty, excelling in sales, staff development, and loss prevention. Proven track record of driving sales growth and operational excellence while fostering a collaborative team environment. Skilled in payroll administration and adept at setting strategic goals to enhance performance and achieve company objectives. Proficient in both offline and online recruitment strategies.

Overview

9
9
years of professional experience

Work History

Co-Manager

ULTA Beauty
04.2023 - Current
  • Drive company profitability through operational excellence, top-line sales growth, and expense control.
  • Leverage store forecast and payroll budget to support with store scheduling needs and communicate needs to the gm to maximize productivity, achieve sales and payroll goals, and complete workload on time and within payroll budget.
  • Review, analyze, and react to ulta beauty’s financial and operational reporting including store visit and audit results, regularly and in a timely manner.
  • Build a highly engaged team at the store that embodies the ulta beauty brand through effective collaboration, open and honest communication, and prioritization of work.
  • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
  • Utilization of the company’s task management tools as directed to prioritize the execution of store workload, ensuring full leadership adoption and compliance with company policy.

Retail Sales Manager

ULTA Beauty
06.2021 - 04.2023
  • Meeting/exceeding sales, profitability and operational goals
  • Planning/executing in-store mass category events
  • Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
  • Establishing strong brand partner relationships that are mutually beneficial in achieving sales and service goals
  • Performing associate scheduling
  • Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
  • Attracting, hiring, training, coaching, developing and retaining a diverse team of top talent

Key Holder/Merchandise Service Coordinator

ULTA Beauty
02.2021 - 06.2021
  • Meeting/exceeding sales, profitability and operational goals
  • Leading a high-performing team to completing tasks and shipment processing
  • Enhancing the ulta beauty brand through “wow” guest experiences
  • Developing a strong working relationship to help support the retail operations manager
  • Promoting operational excellence
  • Taking initiative in maximizing productivity
  • Prioritizing tasks and managing store workload
  • Ability to multitask in high volume doors
  • Identifying under-performing metrics and finding solutions to better inspire and encourage the team

Lead Cashier

ULTA Beauty
05.2017 - 02.2021
  • Offering friendly and knowledgeable service that takes priority over other related duties
  • Training and developing co-workers to meet ulta’s standards in loyalty and credit
  • Assisted customers in joining rewards program to promote loyalty and satisfaction
  • Partnering with management to determine each guest’s needs concerning products and services
  • Ensuring overall store cleanliness including restrooms, cashwrap, backroom and sales floor
  • Helping lead the team to deliver “wow” experiences to every guest

Sales Associate

Forever 21
02.2016 - 05.2017
  • Ensure great customer service by assisting in location, availability and selection of merchandise
  • Maintain store selling floor, fitting rooms, visual displays, presentation and conditions
  • Assist in daily store recovery before, during and after store opening hours
  • Complete sales transactions and process merchandise returns and exchanges under company guidelines
  • Top performing associate in rewards and credit sign ups

Education

High School Diploma -

Robert E. Lee High School
San Antonio, TX
01.2015

Skills

  • Payroll administration
  • Loss prevention
  • Staff development and management
  • Goal setting
  • Trend analysis
  • Key performance indicators
  • Excellent written and verbal communication
  • Strong collaboration and interpersonal skills
  • Maintains and supports company culture and values
  • Ability to react under pressure
  • Use good judgment in ambiguous situations
  • Skilled in providing and receiving positive feedback and constructive criticism
  • Well-developed organizational skills
  • Employee onboarding
  • Interview coordination
  • Employee retention strategies

Timeline

Co-Manager

ULTA Beauty
04.2023 - Current

Retail Sales Manager

ULTA Beauty
06.2021 - 04.2023

Key Holder/Merchandise Service Coordinator

ULTA Beauty
02.2021 - 06.2021

Lead Cashier

ULTA Beauty
05.2017 - 02.2021

Sales Associate

Forever 21
02.2016 - 05.2017

High School Diploma -

Robert E. Lee High School

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