Lorena Melaragno
Pembroke Pines,FL
Summary
Co-manager with strong expertise in inventory management and operational procedures. Demonstrated success in employee training and team building, resulting in significant workflow improvements. Enhanced productivity and customer satisfaction through effective leadership and strategic initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Co-Manager
Jocale
Hollywood, Florida
02.2023 - Current
- Assisted in daily operations and staff management at a busy retail location.
- Trained new employees on customer service and sales techniques.
- Ensured store presentation met company standards for visual merchandising.
- Coordinated inventory management, including stock replenishment and organization.
- Collaborated with team members to resolve customer inquiries and concerns.
- Implemented operational procedures to enhance workflow and productivity.
- Recruited new staff members through job postings, interviews, and references checks.
- Established procedures for handling returns and exchanges efficiently.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Resolved conflicts between employees in a professional manner.
- Reviewed employee timecards for accuracy prior to submitting payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Recruited and trained new employees to meet job requirements.
- Prepared and presented reports on team performance, challenges, and achievements to District Manager.
- Monitored daily operations to ensure efficient workflow.
Supervisor
Jocale
Hollywood, Florida
02.2021 - 02.2023
- Managed inventory levels and coordinated restocking processes effectively.
- Implemented workflow improvements to enhance team productivity.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved conflicts among staff to maintain a positive work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Ann Taylor
Fort Lauderdale, Florida
12.2019 - 12.2020
- Assisted in managing daily store operations and team performance.
- Coordinated visual merchandising to enhance product presentation and appeal.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Analyzed sales trends to recommend adjustments in product displays and promotions.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
Beauty Advisor
L'Occitane
Boca Raton, Florida
01.2018 - 12.2020
- Assisted customers with product selection and skincare consultations.
- Educated clients on product benefits and proper usage techniques.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately and efficiently at the point of sale.
- Built lasting relationships with customers through personalized service.
- Kept track of inventory levels and restocked shelves as needed.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Finalized purchases and processed payments.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Recommended merchandise based on expert product knowledge and client preferences.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Recommended complementary products based on guest interests or items selected for purchase.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Updated customer records in database software program accurately.
Beauty Specialist
Victoria's Secret & PINK
Boca Raton, Florida
11.2011 - 11.2015
- Provided personalized beauty consultations to enhance customer satisfaction.
- Demonstrated product knowledge to assist customers in making informed choices.
- Maintained visual merchandising standards to create an inviting shopping experience.
- Trained and mentored new team members on product offerings and customer service.
- Handled inventory management tasks to support stock availability and organization.
- Utilized point-of-sale systems for efficient transaction processing and customer service.
- Consistently provided exceptional customer service experience that exceeded expectations.
- Assisted in the development of promotional displays and materials to advertise products.
- Supported other team members by assisting with tasks when needed during busy periods.
- Developed relationships with clients to ensure repeat business opportunities.
- Managed inventory levels by restocking shelves as needed.
- Prepared reports on returned and damaged products.
- Finalized purchases and processed payments.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Displayed merchandise to present visually appealing arrangements that drive sales.
Education
High School Diploma -
E.D.E.M 2
Argentina11-1993
Intensive English Program - English
Miami Dade College
Miami, FL05-2003
Medical Assistant -
MedVance
Palm Springs, FL10-2009
Skills
- Inventory management and visual merchandising
- Employee training and development
- Customer relationship management
- Payroll administration
- Team building
- Operational procedures
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Certification
AIM (Associates Interested in Management) program by Victoria's Secret
Timeline
Co-Manager
Jocale
02.2023 - Current
Supervisor
Jocale
02.2021 - 02.2023
Assistant Manager
Ann Taylor
12.2019 - 12.2020
Beauty Advisor
L'Occitane
01.2018 - 12.2020
Beauty Specialist
Victoria's Secret & PINK
11.2011 - 11.2015
High School Diploma -
E.D.E.M 2
Intensive English Program - English
Miami Dade College
Medical Assistant -
MedVance