Ascelyn Sargent
Summary
Dynamic leader with a proven track record in optimizing team operations and enhancing employee and customer satisfaction. A strong advocate for collaboration and adaptability, driving successful project execution and ensuring timely task completion. Committed to fostering a positive work environment that empowers teams to excel and achieve collective goals.
Overview
7
7
years of professional experience
Work History
Merchandising Service Manager
Lowe's Companies Inc
Banner Elk, NC
11.2024 - Current
- Coach a team of 15 on project execution.
- Talent acquisition and Interviews
- Onboarding tours
- Lead 200+ Hr. projects.
- UKG, Kronos scheduling.
- E-CAR procedures.
- Power-Bi tools.
- Vendor Collaboration
- Planograms
- Manage people leaders
- 4+ years merchandising.
- 7+ years retail
- 2+ years leadership
- 100% Leadership Effectiveness rating on annual reporting.
Department Supervisor-Specialty
Lowe's Companies Inc
Banner Elk, NC
02.2024 - 11.2024
- Millwork, Custom Cabinetry, Custom Countertops, Appliances.
- Customer projects and install management software.
- Genesis.
- Sales-driving metrics and credit initiatives.
- Customer/employee incident resolutions through customer care databases.
- Complete/verify deposits.
- Train sales specialists through weekly follow-ups and monthly support conversations.
- Close store as key-holder.
Pro Paint Specialist
Lowe's Companies Inc
Banner Elk, NC
01.2022 - 02.2024
- Mentor for associate training.
- CRM software.
- Collaborate with vendor representatives.
- Achieved all LPS goals.
- Microsoft Programs.
Cashier
Food Lion
Angier, NC
07.2020 - 12.2021
Cashier
Walmart
Erwin, NC
06.2019 - 06.2020
Education
Bachelor of Science - Psychology: Concentration Human Services, Minor in Child Development, Minor in Sociology
Appalachian State University
Boone, NC05.2023
Certificate - Operations Management
Cornell University
Ithaca, NY11.2025
Certificate - Early Childhood Education
Wake Technical Community College
Wake County05.2019
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Employee training and development
- Time management
- Workflow management
- Employee relations
- KPI monitoring
- Blue Yonder
- Talent acquisition
Accomplishments
- Golden Hammer Award FY25 | MSM Development Series
- District 1347: Live Goods: Best Margin Rate Improvement Award 2025.
- District 1347: Live Goods: Top Sales Comp Award 2025
National and State Presentations
- Sargent, A. L., Choquette, E. R., Horn, I. M., Watson, M. M., Bollinger, M. L., Baker, A., & Gagnon, S. G. (2024, February). Bully vs. bully-victim: An exploratory study observing differences in personality.Poster presented at the annual meeting of the National Association of School Psychologists, New Orleans, LA.
- Sargent, A. L., Choquette, E. R., Horn, I. M., Watson, M. M., Bollinger, M. L., Baker, A., & Gagnon, S. G. (2024, February). Differentiating bullying roles: Personality traits of bullies, victims, and bully-victims. Poster presented at the annual meeting of the National Association of School Psychologists, New Orleans, LA.
- Sargent, A. L., Choquette, E. R., Horn, I. M., Watson, M. M., Bollinger, M. L., Baker, A., & Gagnon, S. G. (2023, October). Bully vs. bully-victim: An exploratory study observing differences in personality. Poster presented at the North Carolina School Psychology Association Fall Conference, Winston-Salem, NC.
Timeline
Merchandising Service Manager
Lowe's Companies Inc
11.2024 - Current
Department Supervisor-Specialty
Lowe's Companies Inc
02.2024 - 11.2024
Pro Paint Specialist
Lowe's Companies Inc
01.2022 - 02.2024
Cashier
Food Lion
07.2020 - 12.2021
Cashier
Walmart
06.2019 - 06.2020
Bachelor of Science - Psychology: Concentration Human Services, Minor in Child Development, Minor in Sociology
Appalachian State University
Certificate - Operations Management
Cornell University
Certificate - Early Childhood Education
Wake Technical Community College