Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Savannah Cruz

Bozeman,MT

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Merchandising Service Manager

Lowes Home Improvement store
Bozeman, MT
10.2018 - 03.2024
  • Interviews, onboarding, coaching, scheduling, disciplinary action, evaluations, mentoring and guiding project priorities expectations and needs
  • Conducted regular team meetings to discuss customer and vendor feedback, process improvements, and operational objectives.
  • Monitored service performance metrics to identify areas of improvement.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Identifies, resolves and communicates project information, updates and feedback on project execution with store team, field leaders and corporate teams.
  • Listens to and responds knowledgeably and promptly to customer, vendor or employee questions about products, projects or the store.
  • Maintains a safe and secure work environment conducting daily safety reviews, noting hazards, keeping areas clear and securing door and gates.
  • Operates and maintains store equipment such as powered equipment, handheld devices, phones, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, compactor baler

Operations Manager

JC Penny's
Bozeman, MT
08.2010 - 09.2019
  • Interviewing, onboarding, coaching, supervising
  • Key carrier, opening, closing, cash counting, receiving
  • implementing new policies and procedures
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Education

High School Diploma -

Powell High School
Powell, WY

Some College (No Degree) -

Northwest College
Powell, WY

Skills

  • New Employee Hiring
  • Shift Scheduling
  • Project Planning
  • Customer Service
  • Inventory Management
  • Relationship Building
  • Supply procurement
  • Workplace Safety
  • Budget Control
  • Service Quality Management
  • Employee Training and Development
  • Problem-Solving
  • Outgoing and Energetic
  • Technical Support
  • Time Management
  • Team Leadership
  • Team Collaboration and Leadership
  • Heavy Equipment Operation
  • MS Office
  • Critical Thinking
  • Task Delegation
  • Data Analytics
  • Multitasking and Organization
  • Supply Ordering
  • Quality Assurance
  • Vendor Sourcing
  • Project Management
  • Documentation And Reporting

Accomplishments

  • Celebrated best first half of 2022 in the company
  • Lead and celebrated 5 years injury free

Certification

  • Certified on counterbalance, narrow aisle reach, order picker, electric pallet jack, power stocker lift, LOTO procudures

References

References available upon request.

Timeline

Merchandising Service Manager

Lowes Home Improvement store
10.2018 - 03.2024

Operations Manager

JC Penny's
08.2010 - 09.2019

High School Diploma -

Powell High School

Some College (No Degree) -

Northwest College

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Savannah Cruz