Ian Demorest

• Greeted and assisted visitors, providing exceptional customer service and information on college services.
• Managed multi-line phone system, efficiently directing calls to appropriate departments and personnel.
• Scheduled appointments and maintained calendars for administrative staff, ensuring optimal time management.
• Processed incoming mail and packages, distributing them accurately to faculty and staff members.

• Diagnosed and resolved software, hardware, and network issues to restore functionality
• Delivered remote technical support to users
• Executed step-by-step troubleshooting procedures
• Conducted follow-up communications with customers
• Contributed to a Positive User Experience

• Facilitated data migration between computers, ensuring minimal disruption to operations
• Monitored data accuracy during transfers
• Identified and resolved data compatibility issues, enabling successful integration of systems
• Identified and resolved storage limitations during migration, optimizing data transfer process

• Diagnosed and repaired hardware and software issues across various technical devices to restore functionality
• Monitored system performance to reduce downtime
• Recorded repair details to maintain comprehensive service logs for future reference
• Maintained Accurate Service Logs.

Graduated April 2026