Ashley Schaaf
Clearwater,Florida
Summary
Upbeat and adaptive proficient worker with 10 years of experience working with the general public. Involved in strategic analysis of people as well as a wide variety of computer systems in office settings. A team player because only together can we build a successful organization.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
Parallon
Largo, FL
08.2021 - Current
- Showed exemplary patient service and won an award for the top survey winner for my market.
- Maintained my normal work duties and effectively helped with other patient accounts to help lower our turn over percentage.
- Ensured patient charts were completed as accurate as possible later maintaining a 95% with my QA's.
- Applied HIPAA privacy and security regulations while handling patient information without ever compromising protected health information.
Patient Access Associate
Essentia Health
Duluth, MN
06.2017 - 04.2020
- Utilized reference materials with Medicare, Medicaid and third-party payer requirements great enough to later not have any billing escalations.
- Assisted my team with better strategies of payer requirements and created cheat sheets to better equip new employees with easier system transitions.
- Took the initiative to improve our team's collection amount by 25% by educating our members on the Epic system.
- Kept patient appointments on schedule by personally reminding them a day prior, thus decreasing the no show percent by 35%.
Investigator
Black Bear Casino Resort
Carlton, Duluth, MN
06.2017 - 08.2018
- Produced timely and accurate reports about findings and had the leading number of found cashier shortage reports in my department.
- Reported the second most blackjack EIP violations thus decreasing the suspicion log for the table games evening shift.
- Provided successful surveillance support in 3 high-profile money laundering reviews for carlton county law enforcement.
- Operated electronic surveillance equipment successfully to observe, track and document four card counters (advantage players). Players were later added to the MIS and banned from other tribal casinos.
- Monitored establishment activity to proactively identify five employee thefts from the vault.
Client Services Professional
United Healthcare
Duluth, MN
02.2015 - 07.2017
- Added new client data to system and made changes to old information to keep everything up-to-date.
- Helped employer broker operations complete special projects for training purposes.
- Attended workshops and training to maintain well-rounded knowledge of company offerings. Then later made cheat sheets for current and future colleagues.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions without any escalations.
Education
High school diploma in Diploma -
Deer river high school
06.2007
Skills
- Leadership
- Communication
- Risk Management
- Time Management
- Adaptability
- Negotiation
- Critical thinking
Timeline
Patient Access Specialist
Parallon
08.2021 - Current
Patient Access Associate
Essentia Health
06.2017 - 04.2020
Investigator
Black Bear Casino Resort
06.2017 - 08.2018
Client Services Professional
United Healthcare
02.2015 - 07.2017
High school diploma in Diploma -
Deer river high school
Similar Profiles
Lindsay ReulLindsay Reul
Team Lead at ParallonTeam Lead at Parallon
Aric JohnsonAric Johnson
Financial Analyst - Delegated Credentialing at ParallonFinancial Analyst - Delegated Credentialing at Parallon
Stephanie DaleyStephanie Daley
RN-Tele Triage WFH at ParallonRN-Tele Triage WFH at Parallon
Daniel SeeDaniel See
Market Provider Engagement Manager at ParallonMarket Provider Engagement Manager at Parallon
DELOISE RUSHINGDELOISE RUSHING
Certified Nursing Assistant at Bellair Health Care CenterCertified Nursing Assistant at Bellair Health Care Center