Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
6
6
years of professional experience
Work History
Bartender/server
Ciattis Italian Grill
Onalaska, WI
04.2024 - 04.2025
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Manager, Server, Line Cook, Host
Red Lobster
La Crosse, WI
04.2019 - 01.2024
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Oversaw food preparation and monitored safety protocols.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Managed staff schedules and maintained adequate coverage for all shifts.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.