Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asha Gray

Greensboro,NC

Summary

Along with punctuality being a top priority. i bring expertise in customer service in a variety of different environments. i thrive in high pressure situations that lead to viable solutions. i embrace constructive criticism as it is essential to elevating job performance and overall skills. i would be a great asset, I seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Encore Exchange
10.2019 - 12.2022
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Resolved billing inquiries and disputes in timely fashion.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.

Pharmacy Technician

CVS Pharmacy
05.2016 - 05.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Education

Associate of Applied Science - Pharmacology

Guilford Technical Community College
Jamestown, NC
05.2011

Skills

  • HIPAA Compliance
  • Insurance Verification
  • Financial Recordkeeping
  • Biohazardous Waste Disposal
  • Customer Service
  • Payment Collection
  • Billing Issue Resolution and Support

Timeline

Patient Service Representative

Encore Exchange
10.2019 - 12.2022

Pharmacy Technician

CVS Pharmacy
05.2016 - 05.2018

Associate of Applied Science - Pharmacology

Guilford Technical Community College
Asha Gray