Asha Powell
Washington,DC
Summary
Dynamic customer service professional with a proven track record at Walmart, adept at resolving complex issues and enhancing client satisfaction. Skilled in data entry and attentive to detail, I foster teamwork and implement effective solutions, significantly reducing customer complaints and promoting loyalty through proactive engagement and exceptional communication.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Adventure Dental and Vision
Washington, DC
04.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Control Room Operator
Allied Universal Security Services
Washington, DC
02.2018 - 04.2020
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Conducted regular reviews of operating procedures to ensure compliance with evolving regulatory requirements and industry standards.
- Contributed to achieving production targets by efficiently allocating resources and monitoring progress on key performance indicators.
Customer Service Manager
Walmart
07.2016 - 02.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
High School Diploma -
Anacostia Senior High School
WashingtonNo Degree - Psychology
Saint Augustine University
Raleigh, NCSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Adventure Dental and Vision
04.2020 - Current
Control Room Operator
Allied Universal Security Services
02.2018 - 04.2020
Customer Service Manager
Walmart
07.2016 - 02.2019
High School Diploma -
Anacostia Senior High School
No Degree - Psychology
Saint Augustine University