ASHA SCOTT
Washington,DC
Summary
Dedicated healthcare professional with expertise in patient registration and customer service. Experienced in managing electronic health records and optimizing patient flow. Focused on enhancing operational efficiency and improving patient satisfaction through meticulous record management and effective appointment scheduling.
Overview
16
16
years of professional experience
Work History
Registration
express urgent care
Bowie, md
11.2024 - Current
- Collected patient information to ensure accurate registration and maintain comprehensive records.
- Verified insurance details to ensure proper billing processes.
- Assisted patients with completing necessary forms and documentation.
- Managed electronic health records to streamline data retrieval and enhance patient care.
- Communicated with patients regarding registration policies and procedures clearly.
- Managed patient appointments, check-in procedures and invoices.
- Created new patient accounts and maintained existing account information.
- Resolved issues related to insurance coverage, billing, and coding to minimize patient confusion and ensure compliance.
Clerk
united states postal service
Silver Spring, Maryland
11.2015 - 09.2024
- Processed incoming and outgoing mail efficiently and accurately.
- Assisted customers with inquiries and package tracking to enhance overall service experience.
- Processed cash transactions and payments, ensuring accurate and timely financial operations.
- Assisted customers with mailing options, including international shipping.
- Accepted payment for postal items, postage stamps, money orders, and other postal transactions.
- Guided customers through postal regulations and procedures to facilitate informed mailing choices.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
- Answered customer questions concerning services provided by the Post Office.
- Inspected all packages prior to acceptance to ensure compliance with postal regulations.
cashier
home depot
Hyattsville, Maryland
09.2010 - 09.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register, processing customer transactions accurately and efficiently to enhance customer satisfaction.
- Collected payments and provided accurate change.
- Managed cash drawer, ensuring accurate balance at the end of shifts.
- Resolved customer complaints with professionalism and empathy, ensuring a positive shopping experience.
- Assisted customers with product inquiries and location within the store.
- Greeted customers and answered any questions they had about the store's products and services.
- Collaborated with team members to maintain a clean and organized checkout area.
- Trained new cashiers on register operations and customer service standards, fostering a knowledgeable team environment.
Education
High School Diploma -
THEODORE ROOSEVELT HIGH SCHOOL
Washington, DC06-2007
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Appointment scheduling
- Billing assistance
- Data entry
- Customer service management
Timeline
Registration
express urgent care
11.2024 - Current
Clerk
united states postal service
11.2015 - 09.2024
cashier
home depot
09.2010 - 09.2018
High School Diploma -
THEODORE ROOSEVELT HIGH SCHOOL