Ashan Hack
Reed Nissan
Kissimmee
8
years of professional experience
Skilled Automotive Professional specializing in vehicle diagnostics, maintenance, and repair. Expertise in resolving complex mechanical issues while adhering to safety and performance standards. Focused on enhancing team collaboration and achieving consistent results in dynamic environments.
Work History
Service Advisor
3 Years 2 Months- Resolved customer inquiries and complaints promptly, enhancing overall customer experience.
- Processed customer transactions accurately, ensuring smooth payment and documentation procedures.
- Collaborated with team members to streamline workflows and improve service response times.
- Monitored inventory levels of parts and supplies, facilitating timely order placements to support operations.
Service Advisor
2 Years 1 Month- Provided detailed explanations of services and repairs, fostering customer trust and satisfaction.
- Assisted customers in identifying service needs and scheduling appointments efficiently.
- Communicated effectively with technicians to ensure accurate and timely service delivery.
- Maintained up-to-date knowledge of automotive products and services for informed customer interactions.
Auto Technician
1 Year 9 Months- Diagnosed and repaired a variety of vehicle electrical and mechanical issues.
- Utilized diagnostic tools to identify malfunctions and recommend repairs.
- Conducted routine maintenance services, ensuring optimal vehicle performance.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
Education
Associate of Applied Science - AUTOMOTIVE TECHNOLOGY
- Awarded student of the course
- Dean's List 2018
Skills
Vehicle assessment
Quality inspection
Attention to detail
Workflow management
Multitasking
Computer skills
Performance goals
Goal-oriented mindset
Customer service
Timeline
Service Advisor
Reed Nissan
05.2023 - 07.2026Read More
Service Advisor
Universal Nissan of Orlando
01.2021 - 02.2023Read More
Auto Technician
Sport Mazda
08.2018 - 05.2020Read More
Universal Technical Institute
Associate of Applied Science from AUTOMOTIVE TECHNOLOGY
Read More