Ashani Ricardo
Miami
Summary
Skilled in customer service and multitasking, I enhanced guest experiences at Sheesha Lounge by efficiently managing reservations and providing warm welcomes. My ability to maintain high accuracy in transactions at Coco’s Kitchen showcases my hard skills, while my patience and empathy highlight my commitment to customer satisfaction. Achieved repeat business through relationship-building and exemplary service.
Overview
2025
2025
years of professional experience
Work History
Hostess
Sheesha Lounge - Allston Ma
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Coco’s Kitchen
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Server
Hoba Lounge
03.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Criminal Justice -
St.Thomas University
Miami, FLSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Languages
Creole
Native or Bilingual
Timeline
Server
Hoba Lounge
03.2021 - Current
Hostess
Sheesha Lounge - Allston Ma
Cashier
Coco’s Kitchen
Criminal Justice -
St.Thomas University
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