A'Shanta CAWTHON
Lewisville,TX
Summary
Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Raising Cane's Restaurants
05.2015 - 05.2023
- Managed 60-80 Crew members and interacted with at least 1200 customers per day by dine in, take out, or drive thru.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Manager
Justice Tween Brands
08.2014 - 10.2015
- Managed 10-15 people
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Emergency Management
University of North Texas
Denton, TX05.2025
High School Diploma -
Lewisville High School
Lewisville, TX06.2014
Skills
- Performance Reporting
- Financial Management
- Inventory Management
- Organizational Management
- MS Office
- Onboarding and Orientation
- Inventory Control
- Problem-Solving
Certification
- SERV SAFE Training - 02/2023-02/2028
Timeline
Operations Manager
Raising Cane's Restaurants
05.2015 - 05.2023
Manager
Justice Tween Brands
08.2014 - 10.2015
Bachelor of Science - Emergency Management
University of North Texas
High School Diploma -
Lewisville High School