Ashanti Griffin
Syracuse,NY
Summary
- Empathetic, great communication skills, and quick problem solving. Customer service professional with 5+ years of experience dealing with customers needs in many different environments from retail to college setting, to sales representatives, to blood collections.Worked with a diverse group of people. Throughout my work history I have obtained the following skills below.
Overview
8
8
years of professional experience
Work History
Information Aide
City Hall Payment Center
09.2023 - Current
- Give information to the public over the telephone regarding Tax, Water, and Parking services.
- Process Tax, Water, and Parking payments
- Count Parking Coins
- Log Tax searches in Excel
- Train new employees
- Ensured prompt resolution of overdue items by managing correspondence related to late fees or lost materials notifications.
Direct Support Professional
Kelberman
08.2022 - Current
- Provide assistance with activities such as personal care, meal preparation, and transportation
- Help client develop life skills
- Help client achieve personal goals.
Blood Collection Phlebotomists
American Red Cross
04.2020 - 09.2021
- Collaborate with your teammates to create a welcoming and friendly environment
- Ensure that the blood collected meets goals, regulatory requirements and can be safely transfused
- Take the time to personally connect with donors, listen to their stories and help them understand how impactful their donation is
- Drive Red Cross vehicles and will work with the team to setup and tear down equipment at the donation sites.
Sales Representatives
Spectrum Communications
05.2017 - 10.2020
- Troubleshooting network issues
- Establish, code, and manage customers account using computer software
- Establish rapport with customers
- Create customer accounts using data codes and customer's personal information
Education
Associate in Non-Profit Management and Creative writing -
Niagara University
Online10.2025
Skills
- Microsoft Word
- Excel
- PowerPoint
- Computer tech
- Team Player
- Marketing
- Dependability
- Adaptability
- Willingness To Learn
- Time management
- Emotional intelligence
- Organization
- Problem solving
- Conflict resolution
- Hemoglobin Testing
- Blood collection
- Donor screening
- Patient Care
Timeline
Information Aide
City Hall Payment Center
09.2023 - Current
Direct Support Professional
Kelberman
08.2022 - Current
Blood Collection Phlebotomists
American Red Cross
04.2020 - 09.2021
Sales Representatives
Spectrum Communications
05.2017 - 10.2020
Associate in Non-Profit Management and Creative writing -
Niagara University
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