Ayani Hamilton
Forney,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Dallas Ent
Dallas, TX
09.2024 - 10.2024
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Collections Agent
Westlake Financial Services
Dallas, TX
11.2022 - 12.2023
- Researched customer accounts for any discrepancies or outstanding payments.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Adhered to company policies and applicable laws while collecting debts from customers.
Intern
Randstad
Dallas, TX
09.2022 - 12.2022
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Proofread documents before submitting them for review.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Prepared invoices, purchase orders, and expense reports according to company policies.
Barista
Starbucks
Forney, TX
03.2020 - 10.2022
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA08-2023
Skills
- Customer Relations
- Administrative Support
- Microsoft Office expertise
- Critical Thinking
- Escalation management
- Problem Resolution
- Data Entry
Timeline
Medical Receptionist
Dallas Ent
09.2024 - 10.2024
Collections Agent
Westlake Financial Services
11.2022 - 12.2023
Intern
Randstad
09.2022 - 12.2022
Barista
Starbucks
03.2020 - 10.2022
Bachelor of Science - Criminal Justice
Grambling State University
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