ASHANTI HUGHES
Columbus,OH
Summary
Customer Service Professional with 5 years of experience managing complex customer inquiries in a fast paced, metrics driven environment. Dedicated to ensuring information is complete and error free. Able to utilize computer generated reports financial systems and other of records management systems to interpret and reconcile financial data.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Addus Home Health Care
05.2026 - Current
- Provided personal care and assistance with daily living activities for clients.
- Monitored and documented clients' health status and changes in condition.
- Collaborated with healthcare professionals to develop individualized care plans.
- Assisted clients with mobility and transportation needs to enhance independence.
- Maintained a clean and safe environment to promote client well-being.
- Implemented strategies to improve client satisfaction and overall quality of care.
- Advocated for clients' needs, ensuring access to necessary services and resources.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
Data Center Cleaning Technician
Controlled Contamination Services
04.2024 - Current
- Performs cleaning operations under strict guidelines. Continually monitor the cleaning procedures to ensure all cleanings are completed promptly and correctly.
- Responsible for participating in continuous training.
- Cleaning all surfaces within general & critical environment including ceilings, walls, and floors
- Dusting and sanitizing all components in a data center such as racks, cables, or critical equipment.
- Full Time
Data Center Security Guard
Allied Universal
Gahanna, OH
07.2023 - 03.2024
- Ensure the safety and security of people and property in the data center
- Conducting foot or vehicle patrols of the data center to protect assets and property
- Controlling who enters and exits the data center
- Monitoring closed circuit televisions and alarm systems. Responding to safety and security incidents.
- Maintaining detailed records of security incidents and activities.
- FullTime
Housekeeper
Nationwide Children's Hospital
Columbus, OH
10.2022 - 07.2023
- Clean and sanitize patient rooms, clinical areas and common spaces.
- Demonstrates knowledge of appropriate chemical use to meet department standards (know chemicals, its proper use, has appropriately labeled).
- Remove trash and dispose of medical waste properly.
- Performs routine cleaning and building service work
- Demonstrates knowledges of Seven Basic Cleaning Steps
- Demonstrates positive customer service skills, communicates issues / concerns to Supervisor
- Full time
Quality Assurance Auditor
ODW Logistics
Columbus, OH
01.2022 - 07.2022
- Inspected the products, and services that are delivered by the company to ensure they meet all requirements and standards.
- Tested products for quality and reviewing processes and deliverables to confirm that all services delivered were of excellent quality.
- Developed quality control standards.
- Full time
Commercial Cleaner
ABM Industries Group
Columbus, OH
05.2020 - 07.2022
- Office cleaning (Trash, vacuuming, and dusting).
- Restroom Cleaning (Mirrors, Sinks, Toilets Sweeping, and Mopping).
- Stocking paper products in breakrooms/ restrooms
- Complied with COVID-19 policies, ensuring businesses were thoroughly sanitized and deep cleaned in accordance with the highest safety standards.
- Part time
Material Handler
NFI Industries
Groveport, OH
08.2021 - 01.2022
- Moved products to storage area with proper equipment, efficiently stack, and store merchandise in the appropriate areas.
- Picked orders for shipment and assembles various types of merchandise to be shipped.
- Processed orders including picking, checking, sorting, and consolidating freight, wrapping pallets, packing loading and shipment confirmation of customer orders.
- Full time
Customer Service Specialist
Contact US Communications
Hilliard, OH
02.2020 - 07.2021
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
- Identified and assessed customers’ needs to achieve customer satisfaction.
- Resolved customer complaints via phone, email, mail, and social media.
- Utilized computer skills to handle high call volumes.
- Full time
Material Handler
UPS
Groveport, OH
11.2019 - 02.2020
- Labeled every product and placing the accordingly.
- Identified and located the right products during delivery process.
- Kept all material handling equipment in the best condition by conducting regular maintenance.
- Full time
Customer Service Specialist
Teleperformance
Columbus, OH
09.2018 - 11.2019
- Applied problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.
- Answered approximately 100 incoming calls daily utilizing a courteous and professional manner to collect and identify customer needs.
- Meet and exceeded daily productivity goals, including high call volume and top survey satisfaction scores.
- Fulltime
Crew Member
McDonald's
Columbus, OH
10.2017 - 09.2018
- Captured order data from customers then input information into the multi-functional order management system, ensuring that special request were noted.
- Developed communication pipelines with cross-functional workgroups to ensure service continuity and order accuracy.
- Managed customer relationships and built a strong rapport with customers identified “regulars”.
- Full time
Education
Respiratory Therapist
Columbus State Community College
Columbus, OHCollege Preparation - undefined
Eastmoor Academy
Columbus, OH06.2018
Skills
- Payroll
- Communicate Effectively Solution Oriented
- Community Outreach Analytical
- Social Media Strategy Relationship Building Teamwork
- Problem Solving Skills Volunteer Coordination
- Microsoft Office Suite
- Google Applications
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Light housekeeping
- First aid and safety
- CPR certified
- First Aid/CPR Certified
Timeline
Home Health Aide
Addus Home Health Care
05.2026 - Current
Data Center Cleaning Technician
Controlled Contamination Services
04.2024 - Current
Data Center Security Guard
Allied Universal
07.2023 - 03.2024
Housekeeper
Nationwide Children's Hospital
10.2022 - 07.2023
Quality Assurance Auditor
ODW Logistics
01.2022 - 07.2022
Material Handler
NFI Industries
08.2021 - 01.2022
Commercial Cleaner
ABM Industries Group
05.2020 - 07.2022
Customer Service Specialist
Contact US Communications
02.2020 - 07.2021
Material Handler
UPS
11.2019 - 02.2020
Customer Service Specialist
Teleperformance
09.2018 - 11.2019
Crew Member
McDonald's
10.2017 - 09.2018
College Preparation - undefined
Eastmoor Academy
Respiratory Therapist
Columbus State Community College