ASHANTI JONES
Decatur,AL
Summary
Customer service associate with more than 5 years experience. Great with communicating with customers and providing a service that meets customer needs.
Professional customer service expert with history of delivering exceptional front desk support and client interactions. Known for collaborative approach and ability to adapt to dynamic team needs while maintaining focus on achieving outstanding results. Proficient in managing multi-line phone systems, scheduling appointments, and providing accurate information to clients, all while displaying friendly and approachable demeanor.
Overview
10
10
years of professional experience
Work History
Server
Ninja
02.2018 - Current
- Created a welcoming and positive environment to make diners and guests feel at home, resulting in recognition as lead server and promoted to bartending.
- Maintained knowledge of 150+ food and drink items to proactively up-sell menu items to guests while ensuring customer satisfaction.
- Acted as a team player, and helped bar or service staff.
Receptionist
R.A.Hubbard High School
11.2017 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Customer Service Representative
Alorica
01.2015 - 11.2017
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Medical Assistant - Medical Studies
Virginia College
01.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Telephone skills
- Organization skills
- Appointment scheduling
- Patient scheduling
- HIPAA compliance
Timeline
Server
Ninja
02.2018 - Current
Receptionist
R.A.Hubbard High School
11.2017 - 05.2021
Medical Customer Service Representative
Alorica
01.2015 - 11.2017
Medical Assistant - Medical Studies
Virginia College
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