Ashanti Marshall
Summary
HR Professional with experience in full-cycle onboarding and termination, compliance, employee engagement, and HR administration. Supports recruitment efforts through employee requisition processing, career fair representation, and Employee Referral program administration. Skilled in maintaining accurate HR records, ensuring I-9 and policy compliance, and delivering a positive candidate and new-hire experience. Adaptable, cross-functional collaborator who supports business objectives and organizational growth. Seeking HR Coordinator, Onboarding, and Recruiting Support roles; relocating to Hampton, Virginia in October 2026.
Overview
2
2
years of professional experience
Work History
Onboarding Specialist | Recruiting Support
AD Mortgage
Fort Lauderdale, Florida
04.2026 - Current
- Partner with the recruiter to represent the company at career fairs, engaging prospective candidates and promoting the company as an employer of choice.
- Administer the Employee Referral program by ensuring referral bonuses are paid, supporting employee-driven hiring, and run the Employee of the Month program to boost engagement and retention.
- Create and approve employee requisitions, and build new hire and recruiting reports that give leadership and recruiting teams data for workforce planning and hiring decisions.
- Administer pre-employment screening after offer acceptance, including background checks and credit checks, and manage I-9 verification in Paycom and Midex to get new hires cleared and compliant by their start date.
- Manage full-cycle onboarding and termination using a structured process that delivers a positive new-hire experience and consistent compliance, and contribute to HR and management discussions on policies and process improvements.
- Support payroll by reviewing and approving timecards, and maintain accurate employment records by completing Verification of Employment (VOE) requests for employers and mortgage companies.
- Coordinate business travel for employees through GetGoing, Uber Business, and hotel arrangements, providing responsive support to keep travel organized and on schedule.
Business Development Specialist, Client Outreach
AD Mortgage
Fort Lauderdale, FL
02.2026 - 04.2026
- Ran proactive outreach campaigns to re-engage inactive clients, rebuilding relationships and returning them to the active pipeline.
- Guided clients through program requirements and scenarios, communicating next steps to move them through the process efficiently.
- Onboarded clients by helping them obtain and activate platform credentials, ensuring system access for successful submission.
- Managed the full pipeline of calls, emails, and follow-ups in CRM tools, keeping communication timely and the client experience consistent from first contact through submission.
Loan Officer | Client Relations
Freedom Mortgage
Boca Raton, FL
07.2024 - 01.2026
- Handled 50+ client calls per day, building trust and rapport through a relationship-driven approach that improved the customer experience.
- Guided clients through a multi-step loan workflow, communicating clearly at each stage to increase understanding and satisfaction.
- Managed high-volume documentation with 100% accuracy, ensuring compliance with federal and organizational standards throughout the loan process.
- Handled sensitive, confidential documents with discretion, ensuring efficient processing and regulatory compliance.
- Tracked interactions and maintained accurate records in CRM and loan origination software to keep follow-ups timely and the client pipeline organized.
Education
Bachelor of Business Administration (BBA) - Finance
Florida International University
Miami, FL05-2024
Associates of Arts (AA) - Business Administration
Miami Dade College
Miami, FL04-2022
Technical Skills
- HR Systems: Paycom (HRIS & ATS), Midex, E-Verify.
- Document Management: Electronic Document Management System, DocuSign, Adobe Acrobat.
- Client & Sales Systems: CRM, Loan Origination Software.
- Microsoft & Collaboration: Outlook, Teams, SharePoint, Word, Excel, PowerPoint, OneNote, Zoom.
Professional Recognition
- Employee of the Month – AD Mortgage: Recognized for exemplifying company values and going above & beyond.
• Freedom Mortgage Program Selection: Selected by management to represent the Florida site in Freedom Mortgage's Hype program, chosen among qualified employees for strong interpersonal skills and cultural fit.
Timeline
Onboarding Specialist | Recruiting Support
AD Mortgage
04.2026 - Current
Business Development Specialist, Client Outreach
AD Mortgage
02.2026 - 04.2026
Loan Officer | Client Relations
Freedom Mortgage
07.2024 - 01.2026
Bachelor of Business Administration (BBA) - Finance
Florida International University
Associates of Arts (AA) - Business Administration
Miami Dade College