Ashanti Mills
Ft. Pierce,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Convey Health Solutions
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Teleperformance USA
Port St Lucie, FL
09.2022 - 06.2023
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Walmart
02.2019 - 08.2022
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05.2020
Skills
- Information Security
- Consultative Sales
- Account updating
- Product Knowledge
- Data Entry
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Call Management
- Order Processing
- Follow-up skills
- Customer Relationship Management (CRM)
- Filing
- Call center experience
- Building rapport
- Product and service solutions
- Microsoft Excel
- Active Listening
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Convey Health Solutions
07.2023 - Current
Customer Service Representative
Teleperformance USA
09.2022 - 06.2023
Customer Service Representative
Walmart
02.2019 - 08.2022
High School Diploma -
Stone Mountain High School