Ashanti Muhammad-El

* Manage daily operations of a high volume primary care practice, ensuring exceptional patient experience, operational efficiency, and compliance with healthcare regulations.
* Lead, coach, and develop multidisciplinary teams including medical assistants, certified laboratory personnel, and administrative staff.
* Oversee patient scheduling, registration, insurance verification, referrals, and care coordination to optimize patient access and satisfaction.
* Monitor practice performance metrics, staffing levels, budgeting, and resource allocation to achieve operational and financial goals.
* Ensure compliance with OSHA, HIPAA, and company policies while maintaining accreditation and quality standards.
* Supervise laboratory operations as a Certified Laboratory Technician, including specimen collection, processing, quality control procedures, and adherence to laboratory safety protocols.
* Perform venipuncture, specimen handling, point-of-care testing, and laboratory documentation while maintaining accurate patient records.
* Collaborate with providers and clinical teams to streamline workflows, improve patient outcomes, and support preventive care initiatives.
* Manage inventory, vendor relationships, and supply ordering to maintain uninterrupted clinical operations.
* Lead employee onboarding, training, performance evaluations, and professional development initiatives.
* Resolve patient concerns and operational challenges while maintaining a patient-centered approach to care delivery.
* Utilize electronic medical record (EMR) systems to ensure accurate documentation, reporting, and care coordination.
* Implement process improvements that increase efficiency, enhance patient satisfaction, and support organizational growth.

• Oversees hospice admissions, referrals, patient intake, ensuring compliance with healthcare policies
• Build and maintain relationships with physicians, insurers, and referral sources to drive patient engagement
• Manage electronic medical records (EMR) , document patient eligibility, and ensure smooth transitions
• Lead Fundraising Efforts to support charity patients and enhance revenue streams
• Planned, administered and controlled budgets.
• Coordinated orientation sessions for new employees.

• Managed staffing , training , budgeting, and daily operations to drive revenue growth
• Ensured compliance with healthcare regulations and internal policies
• Coordinated events , hiring , and performance evaluations to optimize team productivity
• Monitored client progress closely through assessments, surveys and interviews in order to evaluate effectiveness of programs.
• Oversaw day-to-day operations of the center which included scheduling appointments, maintaining inventory levels and ordering supplies.
• Resolved conflicts between employees or customers in a professional manner while upholding company values.
• Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.

• Led a team of schedulers, ensuring call center efficiency and compliance.
• Monitored KPIs, provided coaching, and managed escalations for patient services
• Collaborated with management to implement process improvements.
• Maintained strong call control and quickly worked through scripts to address problems.
• Identified and addressed training gaps to enhance team competency and efficiency.
• Developed and implemented strategies to improve customer satisfaction, reduce wait times, and increase efficiency.
• Coached employees on techniques for handling difficult customers or situations.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Ensured compliance with applicable regulations, policies, and laws related to customer service operations.

• Coordinated employee recognition programs to boost morale and reward outstanding performance.
• Organized staff events such as team building activities, holiday parties.
• Administered payroll , benefits and employee relations for medical staff
• Managed W-2 processing , compliance audits , and HR policy adherence
• Reviewed job descriptions and updated them as needed according to changing business needs.
• Prepared or maintained employment records using human resources management system software.