Ashanti Porter
2651 N Rock Island Road #105
Margate,FL
Summary
Reliable professional with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work with noted experience in administrative management. I am able to multitask effectively to achieve project goals.
Overview
9
9
years of professional experience
Work History
Office Manager
Dr. Amadi's Wholistic Health Center
Coral Springs, FL
04.2021 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Updated reports, managed accounts, and generated reports for company database.
Medical Assistant
Florida Nerve Med, LLC
Fort Lauderdale, FL
06.2015 - 07.2020
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Verified patient insurance coverage and collected required co-payments.
Customer Service Representative
Coco Park Animal Hospital
Coconut Creek, FL
06.2014 - 06.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Supervisor
Burlington Coat Factory
Coral Springs, FL
01.2013 - 05.2014
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FLSkills
Technical Support
Scheduling
Friendly nature
Travel coordination
Organizational skills
Verbal and written communication
Project support
Itineraries
Google Workspace
Timeline
Office Manager
Dr. Amadi's Wholistic Health Center
04.2021 - Current
Medical Assistant
Florida Nerve Med, LLC
06.2015 - 07.2020
Customer Service Representative
Coco Park Animal Hospital
06.2014 - 06.2015
Customer Service Supervisor
Burlington Coat Factory
01.2013 - 05.2014
Associate of Science - Medical Assisting
Keiser University