Ashanti Smith
Grand Rapids,MI
Summary
Results-driven professional with expertise in customer relationship management and operational efficiency. Proven track record in staff training and quality control, committed to enhancing service delivery and driving business success. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
2013
2013
years of professional experience
Work History
Area Manager
Medscafe
Manistee, Michigan
2022 - 2023
- Managed daily operations across multiple locations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Coordinated inventory management processes to maintain optimal stock levels.
- Implemented quality control measures to enhance product consistency and safety standards.
- Developed marketing strategies to promote services and increase customer engagement.
- Collaborated with leadership to align local initiatives with corporate goals and objectives.
Transporter
Mv Transportation Inc.
Grand Rapids, Michigan
11.2010 - 06.2012
- Operated transit vehicles safely and efficiently for passenger transport.
- Conducted pre-trip inspections to ensure vehicle readiness and safety compliance.
- Assisted passengers with boarding and disembarking from transportation services.
- Communicated with dispatchers to coordinate pick-up and drop-off schedules.
- Maintained accurate logs of routes, mileage, and passenger counts daily.
- Collaborated with team members to provide exceptional customer service on routes.
- Followed all traffic laws and regulations during transportation activities consistently.
Dock Leader
Macy's Department Store
Grand Rapids, Michigan
10.2009 - 07.2010
- Supervised dock operations to ensure efficient product handling and movement.
- Coordinated schedules for dock staff to optimize workflow and coverage.
- Trained new team members on safety protocols and operational procedures.
- Conducted inventory checks to maintain accurate stock levels on the dock.
- Monitored equipment usage and reported maintenance needs promptly.
- Facilitated communication between departments to streamline shipping and receiving tasks.
Education
BBA - Business Administration
Grand Rapids Community College
Grand Rapids, MI01-2011
High School Diploma -
Creston High School
Grand Rapids, MI05-2008
Skills
- Customer relationship management
- Staff training
- Quality control
- Inventory management
- Marketing strategy
- Vehicle inspection
- Operational efficiency
- Effective communication
- Problem solving
Timeline
Transporter
Mv Transportation Inc.
11.2010 - 06.2012
Dock Leader
Macy's Department Store
10.2009 - 07.2010
Area Manager
Medscafe
2022 - 2023
BBA - Business Administration
Grand Rapids Community College
High School Diploma -
Creston High School