Ashanti Valerio
Menifee,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring plenty years of relevant work experience to your team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Imperial Beach Health Center
05.2023 - Current
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
Call Center Representative
Imperial Beach Health Center
11.2023 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about products and services.
Domino’s
Franchisees
09.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Mountain View High School
San Jacinto, CA06.2023
Skills
- Insurance verifying
- Customer Service
- Patient confidentiality
- HIPAA Compliance
- Medical insurance
- Scheduling appointments
- Insurance Verification
- Fluent in Language
- Patient check-in
- Office Administration
- Appointment Scheduling
- Patient greeting
Certification
CPR Certification
Timeline
Call Center Representative
Imperial Beach Health Center
11.2023 - 01.2024
Patient Service Representative
Imperial Beach Health Center
05.2023 - Current
Domino’s
Franchisees
09.2022 - 12.2023
Mountain View High School