Ashantie Edwards
Brooklyn
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and reducing losses. Skilled in loss prevention strategies and exceptional customer service, adept at fostering teamwork and collaboration. Demonstrates a goal-oriented approach and an outgoing personality, driving significant improvements in safety and service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Nordstrom Rack
04.2024 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Loss Prevention Agent
Old Navy
09.2023 - 12.2023
- Performed routine inspections of store areas, ensuring proper functioning of security systems and equipment.
- Evaluated the effectiveness of current loss prevention strategies, recommending adjustments when necessary for continuous improvement efforts.
- Provided exceptional customer service while maintaining vigilance against potential shoplifting activity in high-risk areas within the store environment.
- Improved overall store safety for employees and customers through regular security monitoring and reporting.
Manager
Candytopia
07.2022 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Edward R Murrow High School
Brooklyn, NY06-2022
Skills
- Customer service
- Maintaining confidentiality
- Staff training and development
- Teamwork and collaboration
- Problem-solving skills
- Documentation and reporting
- Loss prevention strategies
- Excellent people skills
- Goal oriented
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
Certification
- Eight Hour Pre Assignment Training Certificate Guardian Group Services
Timeline
Sales Associate
Nordstrom Rack
04.2024 - 11.2024
Loss Prevention Agent
Old Navy
09.2023 - 12.2023
Manager
Candytopia
07.2022 - 03.2023
High School Diploma -
Edward R Murrow High School