Ashanty Mateo
Lawrence,MA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cafe Azteca/ El taller
Lawrence , MA
06.2020 - Current
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed inventory audits to identify losses and project demand.
- Collaborated with management on developing strategic plans for achieving business goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Implemented new procedures or systems to improve efficiency within the organization.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- OSHA certified
- Electrical apprentice
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA06-2020
Skills
- Customer Relations
- Staff Management
- Orientating and Training
- Money Handling
- Customer Relationship Management (CRM)
- Conflict Management
- POS System Operations
- Telephone Etiquette
Affiliations
- currently enrolled in trade school to further extend my knowledge in the electrical field
- highly motivated to execute tasks in an efficient manner
- independent and problem solver
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Assistant Manager
Cafe Azteca/ El taller
06.2020 - Current
High School Diploma -
Greater Lawrence Technical School
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