Ashanty M Duran De La Cruz
Brooklyn,USA
Summary
Dedicated and versatile customer service professional with experience in insurance, retail, healthcare, and pharmacy settings. Proven track record of providing exceptional customer experiences, resolving issues efficiently, and consistently meeting or exceeding performance metrics. Skilled in communication, problem-solving, and time management, with fluency in English and Spanish. Possess a strong work ethic and a collaborative approach, with a passion for delivering personalized support and driving business growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everise
08.2023 - 11.2024
- Served as a primary point of contact for customers, delivering exceptional service and support for client programs and products. Utilized strong relationship-building skills to provide thorough and timely resolutions to customer inquiries and concerns, fostering trust and satisfaction while driving customer loyalty and retention.
- Utilized exceptional communication skills to effectively manage high-volume calls, gathering customer information, addressing needs, and providing accurate details about their insurance policies. Leveraged technical expertise to navigate multiple systems, ensuring seamless customer experiences, reliable issue resolution, and personalized support.
- Resolved customer inquiries and provided personalized guidance on insurance policies, ensuring alignment with their needs and financial capabilities. Informed customers of upcoming payment deadlines and presented tailored policy options, balancing company policies with client benefits. By identifying process improvements and delivering prompt, personalized support, I consistently met or exceeded performance metrics while prioritizing customer satisfaction and driving business growth.
Retail Service Representative
Market Source Inc
11.2022 - 08.2023
- Increase sales and revenue within the wireless ecosystem: electronics, mobile phones, accessories, and digital service. Responsible for proactively approaching costumers within retailer and assisting in various wireless products and accessory sales while providing extraordinary customer service.
- collaborated with retail associates through side-by-side selling to enhance the customer experience, and participated in in-store promotions and wireless sales events in retailer locations to achieve sales goals. By partnering with retail associates and actively promoting products and services, I successfully boosted sales and customer satisfaction in fast-paced retail environments.
Home Health Aid
Anchor Home Care
09.2021 - 10.2022
- Assisting the elderly with care and patience in their daily activities, including monitoring and documenting patient information, performing light housekeeping duties such as cooking, laundry, and dishwashing, aiding with medical tasks such as medication reminders and vital sign checks, and providing assistance with personal care needs such as bathing, grooming, and dressing
- Additional duties involve coordinating appointments, help making bill payments, and facilitating transportation to medical facilities, providing the necessary accompaniment
Pharmacist Assistant
Belmont Pharmacy
01.2019 - 04.2021
- Assisted customers with prescription refills, over-the-counter medication requests, and other healthcare products while ensuring the accuracy of medications for the pharmacist to review and approve
- Additionally, I maintained inventory records by restocking shelves with pharmaceuticals and processed payments from customers using cash registers and debit/credit card terminals
- I addressed customer inquiries regarding products, monitored expiration dates for all drugs in stock in full compliance with regulations, and organized and maintained patient profiles in the computer system
- When I reached the5-month mark, I was asked to handle administrative duties such as filing documents, faxing forms, answering phones and more
Education
Esthetician -
Berkowits
Forest Hills, NY09.2022
Business - undergraduate
LaGuardia Community College
Long Island City, NY05.2021
High School - undefined
Lower Manhattan Art Academy
06.2019
Skills
- Communication skills
- Telephone Etiquette
- Customer Relations
- Organizational and time management skills
- Analytical and Problem solving skills
- Attention to detail and the ability to multitask
- Strong verbal and written communication abilities
- Technical proficiency with office software (eg, Microsoft Excel, Word, and PowerPoint)
- Sales proficiency
- Upselling strategies
LANGUAGES
Fluent English
Fluent Spanish
Timeline
Customer Service Representative
Everise
08.2023 - 11.2024
Retail Service Representative
Market Source Inc
11.2022 - 08.2023
Home Health Aid
Anchor Home Care
09.2021 - 10.2022
Pharmacist Assistant
Belmont Pharmacy
01.2019 - 04.2021
Business - undergraduate
LaGuardia Community College
High School - undefined
Lower Manhattan Art Academy
Esthetician -
Berkowits