Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asheanne Nelson

Dallas

Summary

Very dedicated and ambitious young professional seeking a challenging role that utilizes my strong work ethic and passion for learning. With a keen eye for detail and excellent communication skills, I thrive in fast-paced environments and am committed to delivering high-quality results. Adept at multitasking, problem-solving, and building strong relationships with colleagues and clients alike. I am eager to bring my skills and enthusiasm to a dynamic organization where I can grow professionally and make a meaningful impact.

Overview

5
5
years of professional experience

Work History

Technical Support II

Apple 1
10.2024 - Current
  • Troubleshoot and resolve technical issues with software, hardware, or systems, effectively communicate with clients to understand their problems, and provide solutions via phone, email, or remote access, while demonstrating strong problem-solving and customer service skills.

Patient Care Advocate

Conduent
09.2022 - 12.2024
  • Primarily assists patients in navigating the complexities of the healthcare system by helping them understand their diagnoses, treatment options, and insurance coverage; advocating for their needs with medical providers and insurance companies; and ensuring they receive the best possible care while providing support and education throughout their healthcare journey.

Customer Service Representative

Comcast
03.2020 - 09.2022
  • Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve customer satisfaction.

Education

BSC - Computer Science

Prairie View University
06.2025

High School Diploma -

Airline High School
05.2022

Skills

  • Customer service
  • Technical support
  • Trouble shoot
  • Sales & retail

Timeline

Technical Support II

Apple 1
10.2024 - Current

Patient Care Advocate

Conduent
09.2022 - 12.2024

Customer Service Representative

Comcast
03.2020 - 09.2022

BSC - Computer Science

Prairie View University

High School Diploma -

Airline High School
Asheanne Nelson