Sunni Tribble
Round Rock,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Remote Customer Service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Technical Support II
Consolidated Communications
06.2023 - Current
- Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.
- Identified trends in recurring technical issues by analyzing data from resolved cases, resulting in proactive measures taken toward long-term improvements.
- Enhanced communication between departments by acting as a liaison in cross-functional projects, ultimately improving efficiency and collaboration within the company.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
- Balanced workload effectively across multiple channels such as email, phone calls, and live chat, thus maintaining high levels of responsiveness.
Senior Account Specialist
Bread Financial
08.2022 - 03.2023
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Analyzed financial data to identify trends and provide actionable insights for improved decision-making among senior leadership team members.
- Stayed current on company offerings and industry trends.
- Adhered to standards of quality and service as well as all compliance requirements.
- Enhanced customer retention by addressing concerns promptly and providing proactive support.
Customer Care Concierge
Aston Carter/Aerotek (General Motors)
09.2021 - 08.2022
- Improved overall customer satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Collaborated with cross-functional teams to resolve complex customer issues promptly.
- Contributed to team success, consistently achieving call center performance metrics.
- Trained new personnel regarding company operations, policies, and services.
- Navigated multiple computer systems and applications to find information.
Team Leader
MMC Group
06.2020 - 09.2021
- Promoted high standards through personal examples to help each member understand expected behaviors and standards.
- Devised and implemented processes and procedures to streamline operations.
- Assisted in the recruitment of new team members, hiring the highest qualified applicants to build a team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Teacher's Assistant
Gary Job Corps Center
09.2019 - 03.2020
- Organized materials in classroom spaces based on lecture plans, activity stations, or other requirements outlined by teachers.
- Completed daily reports on attendance and disciplinary performance.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Mentored and tutored individual students needing additional help.
Education
Office Technology -
Gary Job Corps Center
San Marcos, TX03.2020
High School Diploma -
Southwest Texas High School
San Marcos, TX02.2020
Skills
- Customer Service
- Reliability
- Friendly and Patient
- Creative Issue Resolution
- Incident Management
- Appointment Scheduling
- Remote Technical Support
- Issue and Resolution Tracking
- Microsoft Office
- LiveChat Messaging
- Staff education and training
Timeline
Technical Support II
Consolidated Communications
06.2023 - Current
Senior Account Specialist
Bread Financial
08.2022 - 03.2023
Customer Care Concierge
Aston Carter/Aerotek (General Motors)
09.2021 - 08.2022
Team Leader
MMC Group
06.2020 - 09.2021
Teacher's Assistant
Gary Job Corps Center
09.2019 - 03.2020
Office Technology -
Gary Job Corps Center
High School Diploma -
Southwest Texas High School
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