Ashely Gunter
Homosassa
Summary
Dedicated Assistant Manager with a strong focus on exceptional customer service, team leadership, and problem-solving. Proven ability to analyze sales data to support strategic decision-making and enhance operational efficiency. Consistently coming to work with a positive attitude ready and willing to learn.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Aldi
Homosassa Florida
11.2024 - Current
- Assisted in daily operations, ensuring compliance with company standards and policies.
- Collaborated with team members to optimize inventory management and reduce waste.
- Trained new employees on store procedures and customer service best practices.
- Analyzed sales data to identify trends and support strategic decision-making processes.
- Provided exceptional customer service, resolving issues promptly to maintain satisfaction levels.
- Supported management in maintaining store cleanliness and organization for optimal shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Dunkin' Donuts
Crystal River, FL
03.2021 - 11.2024
- Implemented promotional displays to enhance product visibility and drive sales growth.
- Coordinated scheduling for staff to ensure adequate coverage during peak hours.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
High School Diploma -
Lecanto High School
Lecanto, FL05-2019
Skills
- Excellent customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Conflict resolution
- Employee scheduling
- Recruiting and interviewing
- Customer service and satisfaction
Timeline
Assistant Manager
Aldi
11.2024 - Current
Assistant Manager
Dunkin' Donuts
03.2021 - 11.2024
High School Diploma -
Lecanto High School