Aishani Kheterpal
Marlboro
Summary
Enthusiastic candidate with hands-on experience in customer engagement and sales processes. Demonstrates strong problem-solving and communication skills while assisting customers and training new staff. Eager to apply practical knowledge in a challenging environment to further develop industry skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Tjmaxx
Englishtown, NJ
07.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store presentation standards by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately at the point of sale, handling cash and card payments efficiently.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Trained new associates on store procedures and customer service best practices for improved performance.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science -
Brookdale Community College
Lincroft, NJ05.2027
Skills
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Hospitality and accommodation
- Multi-tasking strength
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Client service
- Friendly and outgoing
- Customer engagement
Timeline
Sales Associate
Tjmaxx
07.2023 - Current
Associate of Science -
Brookdale Community College