Ashia Grady
Crowley,TX
Summary
Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Representative
Alorica
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Title document Processing
The Best Claims
12.2022 - 08.2023
- Consistently exceeded performance targets for volume and accuracy of processed documents, showcasing dedication to providing exemplary work results.
- Demonstrated exceptional attention to detail when reviewing documents for completeness prior to finalization.
- Coordinated closely with other departments to resolve any discrepancies or issues related to document processing tasks.
- Performed thorough quality checks on all processed documents, minimizing inaccuracies and ensuring compliance with industry standards.
Customer Service Associate
Mr. Cooper
11.2018 - 12.2022
- Solid knowledge of required job skills, company policies and procedures; with the ability to apply knowledge to a variety of work assignments that vary in nature with a moderate level of difficulty
- Demonstrate broad base knowledge in multiple functional areas to solve problems
- Proven track record of working/managing multiple processes
- Proven ability to manage time, priorities and resources to achieve goals
- Demonstrate Mr
- Cooper values when interfacing with external and internal customers.
- Facilitating delinquency resolutions to customers facing financial hardship able to demonstrate Mr
- Cooper values when in high-stress situations
- Analyze short payoffs, modifications, forbearance and deed-in-lieu scenarios utilizing search tools to find information needed to recommend the best resolution for customers
- Execution, oversight and validation for modification docs needed in order for us to move forward with the workout option that will be presented to our customer
Warehouse associate
Pier 1 imports
09.2017 - 01.2018
- Obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled
- Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
Sales Associate
Walmart
06.2016 - 12.2016
- Scanned all items, process cash, checks and credit card transactions and deactivate security devices on items purchased
- Maintained the required amounts of cash in register and request price checks when necessary, Cleaned work area and returned merchandise to shelves and racks during down times
- Answered customer questions about policies, services, and products when necessary.
Education
Associates Degree -
Tarrant County College
06.2019
High School Diploma -
Timberview High School
06.2016
Skills
- Strong Work Ethic
- Customer Service
- Telephone and email etiquette
- Issue Resolution
- Microsoft Office
- Document Formatting
Certification
- Licensed [Independent insurance adjuster- [2 years]
Timeline
Member Service Representative
Alorica
07.2024 - Current
Title document Processing
The Best Claims
12.2022 - 08.2023
Customer Service Associate
Mr. Cooper
11.2018 - 12.2022
Warehouse associate
Pier 1 imports
09.2017 - 01.2018
Sales Associate
Walmart
06.2016 - 12.2016
High School Diploma -
Timberview High School
Associates Degree -
Tarrant County College