Ashia Macer
Albany ,GA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Publix Grocery Store and Jimmy Hotdogs. Proven track record in cash handling and complex problem-solving, fostering customer loyalty through exceptional service. Recognized for reliability and a strong work ethic, consistently enhancing team performance and store success.
Overview
4
4
years of professional experience
Work History
Cashier
Jimmy Hotdogs
Albany, GA
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate
Publix Grocery Store
Leesburg, GA
02.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
Jimmy's Hotdogs
Leesburg, GA
10.2021 - 04.2022
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor Of Applied Arts And Science - Forensic Science
Albany State University
Albany, GAHigh School Diploma -
Lee County High School
Leesburg05.2023
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Reliability and punctuality
- Professionalism and courtesy
- Complex Problem-solving
Timeline
Cashier
Jimmy Hotdogs
04.2022 - Current
Sales Associate
Publix Grocery Store
02.2022 - 10.2022
Cashier
Jimmy's Hotdogs
10.2021 - 04.2022
Bachelor Of Applied Arts And Science - Forensic Science
Albany State University
High School Diploma -
Lee County High School