Ashita Parmar
Fort Worth,TX
Summary
Dedicated and results-driven professional with over 5 years of experience in customer service and human resources. Skilled in managing customer inquiries, resolving issues efficiently, and implementing HR processes to support employee engagement and development. Proficient in utilizing HR systems and software, conducting employee onboarding and training, and maintaining positive relationships with both internal and external stakeholders. A strong communicator with a proven track record of delivering exceptional customer service and HR support to drive overall business success.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Staybridge Suites Hotel
09.2021 - 10.2022
- Managed the front desk area, including answering phones, responding to emails, and scheduling appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Organized merchandise displays according to company standards for optimal visibility.
- Collected room deposits, fees, and payments.
- Conducted inventory checks and restocked shelves when necessary.
- Demonstrated effective problem-solving skills while resolving customer complaints.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Social Media Specialist / Voice of Customer
24/7.ai
08.2020 - 09.2021
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Managed the development of creave assets for use across all digital channels, ensuring brand consistency in visual identity.
- Monitored online conversations around brand's products or services while responding promptly to customer inquiries.
- Met multiple deadlines using strong task prioritization skills.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Customer Service Associate
Ups Store
09.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Process refunds and exchanges in alignment with store policies Follow established protocols for escalating customer complaints to management.
- Answer incoming calls and provide information regarding store hours, location, and policies.
- Welcoming guests while entering and upon approach to sales registers, answering questions and directing to product locations or store department.
- Assisted with training new employees on the company's procedures for handling customer inquiries.
- Handled billing and payment issues by following guidelines and resolving disputes.
Office Registrar
Kwik Kopy Business Center
11.2019 - 12.2020
- Greeted every guest with personable approach and provided knowledgeable service.
- Review accounts and charges the customer.
- Adhered to all cash handling policies and procedures.
- Collected payment for customer purchases.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Assisted customers with finding items, answering questions, and providing direction and service Bagged and packaged customer orders and purchases.
- Maintained merchandise displays, including end caps, floor displays, and aisles.
- Greeted all customers and provided prompt and friendly service
- Updated computer system with latest information to keep records current and accurate.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Social Media Specialist
24/7.ai
10.2018 - 06.2019
- Built relationships with influencers in the industry by engaging with them on a regular basis via comments, likes and direct messages.
- Provided technical support for website maintenance actives such as updating content, troubleshooting errors.
- Met multiple deadlines using strong task prioritization skills.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Assistant Manager
Dickey's Barbeque Pit
11.2016 - 08.2017
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Analyzed productivity reports, assisting in managing performance. Maintained focus on promoting and driving sales, including the execution of next season planning.
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products ordered.
- Ensured all customers received friendly, quick, and efficient service.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Esthetician License - Esthetics
Ogle Beauty School
Fort Worth, TX04-2025
High School Diploma -
Frisco High School
Frisco, TX06-2015
Skills
- Data Entry
- Team development
- Public Relations
- Microsoft Applications
- Registration
- Service dispatching
- Hair removal techniques
- Client consultation
- Chemical peel application
- Networking and relationship building
- Attention to detail
- Waxing treatments
- Sanitation practices
- Facials
- Massage
Languages
Hindi
Native or Bilingual
Timeline
Front Desk Associate
Staybridge Suites Hotel
09.2021 - 10.2022
Customer Service Associate
Ups Store
09.2020 - 12.2020
Social Media Specialist / Voice of Customer
24/7.ai
08.2020 - 09.2021
Office Registrar
Kwik Kopy Business Center
11.2019 - 12.2020
Social Media Specialist
24/7.ai
10.2018 - 06.2019
Assistant Manager
Dickey's Barbeque Pit
11.2016 - 08.2017
Esthetician License - Esthetics
Ogle Beauty School
High School Diploma -
Frisco High School
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