ASHKA PATEL
Haines City
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Universal Orlando Resorts
Orlando
03.2021 - 01.2023
- Greeted guests warmly and directed them to appropriate services.
- Managed multi-line phone system and responded to inquiries efficiently.
- Assisted guests with reservation changes and special requests promptly.
- Assisted with scheduling appointments for clients and visitors.
Cashier Team Lead
Rosen Hotels & Resorts
Orlando
06.2016 - 02.2021
- Trained new cashiers on company policies and customer service standards.
- Assisted cashiers with resolving customer complaints and inquiries.
- Developed strong working relationships with team members to foster collaboration.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Front Desk Supervisor
Travel Lodge Hotel
Orlando
02.2013 - 06.2016
- Supervised front desk operations and managed daily staff schedules.
- Trained new employees on customer service protocols and company policies.
- Coordinated guest check-ins and check-outs efficiently and courteously.
- Managed inventory of front desk supplies and ordered as necessary.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Science - Medical Assistant
Valencia College
Orlando, FL06-2016
Skills
- Front desk operations
- Appointment scheduling
- Customer service
- Inventory management
- Problem solving
Timeline
Front Desk Receptionist
Universal Orlando Resorts
03.2021 - 01.2023
Cashier Team Lead
Rosen Hotels & Resorts
06.2016 - 02.2021
Front Desk Supervisor
Travel Lodge Hotel
02.2013 - 06.2016
Associate of Science - Medical Assistant
Valencia College
Similar Profiles
David GonzalezDavid Gonzalez
Entertainment - Tech V - Show Operator at Universal Orlando ResortsEntertainment - Tech V - Show Operator at Universal Orlando Resorts
Makayla TarquinioMakayla Tarquinio
Slide Operator at Universal Orlando ResortsSlide Operator at Universal Orlando Resorts
Frank OrtizFrank Ortiz
Loss Prevention Officer at Universal Orlando ResortsLoss Prevention Officer at Universal Orlando Resorts
Jess Anthony BassJess Anthony Bass
Automotive Technician at DLR Land ClearingAutomotive Technician at DLR Land Clearing
Luis Figueroa PastranaLuis Figueroa Pastrana
Warehouse Operator A at LASCO Fittings Inc.Warehouse Operator A at LASCO Fittings Inc.