Ashlee Bolton
Georgetown,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, demonstrated through a proven track record at BNSF Railroad and Arch Coal Black Thunder. Skilled in critical thinking and customer service, successfully managed complex logistics and fostered positive relations, leading to significant improvements in service delivery and safety protocols.
Overview
7
7
years of professional experience
Work History
Train Conductor
BNSF Railroad
08.2021 - 03.2024
- Communicated with train dispatchers to obtain and adjust directions.
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Performed daily inspections on switches.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Cut, switched and supervised loading and unloading of railcars.
- Managed daily train operations, adhering to strict schedules and regulatory requirements.
Heavy Equipment Operator
Arch Coal Black Thunder
03.2020 - 06.2021
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Boosted overall project efficiency by effectively planning machine movements and coordinating with other operators onsite.
Server
Yard House
01.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server
Longhorn Steakhouse
02.2017 - 01.2018
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Campbell County High School
Gillette, WY08.2016
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Customer Relations
Timeline
Train Conductor
BNSF Railroad
08.2021 - 03.2024
Heavy Equipment Operator
Arch Coal Black Thunder
03.2020 - 06.2021
Server
Yard House
01.2018 - 01.2020
Server
Longhorn Steakhouse
02.2017 - 01.2018
High School Diploma -
Campbell County High School