Ashlee Brannon
Orlando,FL
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 16 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service/Group Sales Manager
Darden/Bahama Breeze Island Grille
11.2021 - Current
- Manage over 150 team members
- Hire & retain people who continue to grow with the company
- Oversee ordering & receiving for training materials, team reward items, gift cards, office supplies
- Oversee AvsT procedures which ensures food wastes are minimal
- Push bottom line sales to ensure revenue for the business
- Facilitate use of ziosks and other tools to make the guest experience seamless
- Work a 40-50 hour week
- Supervise staff through HACCP procedures which ensure safety with food processing and production
- Produce schedules for servers/foodrunners including scheduling time off, vacation, training, and event staffing
- Address customer issues in a expedient manner ensuring a high level of response time and proper problem resolution
- Book private parties/group events for location.
Restaurant Guest Service Manager
Walt Disney World Company
08.2011 - 12.2020
- Managed over 250+ cast members including full-time, part-time, seasonal, international college program, and college program
- Served as the direct report for servers, general tellers, host/hostess, and food runners
- Oversaw the maintenance of each location, space and equipment, attractiveness and accessibility while ensuring that all food items are handled with much regard to cleanliness, quality and appearance
- Supervised staff through HACCP procedures which ensure safety with food processing and production
- Operated a collection of high volume quick service restaurants, impulse locations & table service restaurants whose revenues include $60K+ daily
- Worked a 40-60 hr/week
- Assisted in implementing new menu items for varying locations
- Liaisoned of ordering inventory using systematic methods to help reach our financial goals.
Brand Ambassador
Silhouettes Inc, Model & Talent Agency
05.2013 - 12.2014
- Assisted in greeting NASCAR race fans during the semi-annual race week
- Worked with the Sprint Corporation and Chevrolet
- Helped use promotional strategies that strengthened the customer product/service relationship and influence the large Nascar audience to buy and consume more
- Served as a brand advocate while bringing consumers into the locations to increase each companies revenue
- Engaged race fans with inclusive games, photo opportunities, and ultimately registration kiosks
- Served as a professional promotional model while embodying the corporate identity in appearance, demeanor, values and ethics.
Building/Event Manager
Delaware State University - Wellness & Recreation Center
08.2009 - 05.2013
- Hosted semi-annual roundtable meetings where students were given educational workshops on resume building, workplace diversity, marketing techniques and more
- Supervised a student staff of 70+ students with diligent care in regard to safety and security
- Provided patrons with complete, accurate information about programs and services
- Ensured that all members concerns are addressed in an expedient and thorough fashion
- Opened and closed the building.
Lead-Counter Attendant
Dover Downs Hotel & Casino
09.2010 - 05.2011
- Presented the menu, answered questions, and made suggestions regarding food and service
- Garnished and decorated dishes preparatory to serving
- Worked safely, following all established safety rules and regulations
- Communicated effectively with co-workers, supervisors and guests
- Made sure foods were properly stocked, quality and portions were correct.
Education
BS in Hospitality & Tourism Management -
Delaware State University
01.2013
Skills
- Microsoft Word
- Apple Computer Software
- Adobe Computer Software
- Excel
- Power Point
- Internet
- Restaurant Management
- Guest Services
- Event Planning
- Catering
- Profit & Loss
- Budgeting
- Forecasting
- Restaurant Experience
- Culinary Experience
- Kitchen Experience
- Serving Experience
- Hiring Experience
Certification
- ServSafe Certified
- CPR/AED Certified
Timeline
Service/Group Sales Manager
Darden/Bahama Breeze Island Grille
11.2021 - Current
Brand Ambassador
Silhouettes Inc, Model & Talent Agency
05.2013 - 12.2014
Restaurant Guest Service Manager
Walt Disney World Company
08.2011 - 12.2020
Lead-Counter Attendant
Dover Downs Hotel & Casino
09.2010 - 05.2011
Building/Event Manager
Delaware State University - Wellness & Recreation Center
08.2009 - 05.2013
BS in Hospitality & Tourism Management -
Delaware State University