Ashlee Cooney
Summary
Results-driven professional with a proven history of delivering high-quality work on time. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.
Overview
16
16
years of professional experience
Work History
Administrative Specialist
Renascent Inc.
Indianapolis
10.2024 - 07.2026
- Managed email Inbox promptly responding to client inquiries
- Reviewed and completed vendor invoices for pricing accuracy
- Prepared and distributed monthly statements to clients and vendors for timely payment
- Answered calls regarding invoice questions and processed electronic payments
- Processed client credit applications performing credit reference checks determining payment terms eligibility
Contact Center Agent
Crane Credit Union
Plainfield
02.2020 - 10.2024
- Answered member calls, provided account details, completed money transfers, processed loan and credit card payments, consistently achieving 90% or higher of call goal
- Assisted members with online banking support
- Initiated fraud claims and coordinated with appropriate department for timely resolution
- Facilitated training sessions for new employees to improve onboarding and enhance service delivery skills
- Shared secure documents via DocuSign
Customer Service Representative
Motionwear
Indianapolis
01.2016 - 01.2020
- Responded to email inquiries from customers and clients about products and pricing, enhancing customer satisfaction.
- Managed multi-line phone system, directing calls to appropriate departments to ensure efficient communication.
- Place and monitor orders to ensure timely processing
- Packed and shipped products and advertising materials, ensuring timely delivery to support promotional efforts. product and advertising materials
Patient Client Advocate
Express Scripts
Indianapolis
06.2010 - 10.2015
- Answered sixty or more phone calls daily, adhered to HIPAA guidelines, validated benefits for accurate prescription refill cost, and collected copay payments
- Reviewed prior authorization denials with insurance providers to secure final approval for refill processing
- Responded to refill requests via email
- Sorted and packed medications and medical supplies for shipment, ensuring timely delivery
- Pulled daily work in progress reports then assigned tasks to team members for completion
Education
Graduate -
Plainfield High School
05-2005
Skills
- Invoice processing
- Data Entry
- Excel proficiency
- Microsoft Word
- Microsoft Outlook
- Problem Solving
- Detail Oriented
- Customer Service
- Flexible
- Leadership
Accomplishments
- Employee of the Month June 2018
- Nominated for Employee of the Year 2018
- Recognized by a client for continued diligence to resolve ongoing refill denials over a period of 6 months
Timeline
Administrative Specialist
Renascent Inc.
10.2024 - 07.2026
Contact Center Agent
Crane Credit Union
02.2020 - 10.2024
Customer Service Representative
Motionwear
01.2016 - 01.2020
Patient Client Advocate
Express Scripts
06.2010 - 10.2015
Graduate -
Plainfield High School