Ashlee Harrison
Posh Cakes Bakery
Parker,CO
5
years of professional experience
Customer-focused professional with front-line experience in creating welcoming environments and ensuring efficient operations. Skilled in multitasking, resolving inquiries, and maintaining strong phone etiquette. Committed to collaboration and adaptable to changing priorities, contributing to team success through effective communication and a passion for Customer service.
Work History
Front of House Employee
1 Year 5 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of front-of-house areas to enhance customer experience.
- Managed cash register operations, ensuring accurate transactions and balancing at shift end.
- Assisted in inventory management by restocking baked goods and tracking supplies.
- Engaged with customers to promote special offers, enhancing overall sales performance.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Fast Food Cook
3 Years 6 Months- Utilized kitchen equipment while adhering to safety and cleanliness protocols.
- Managed stock levels of ingredients to reduce waste through effective inventory practices.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Assisted in training new staff on food safety practices and operational procedures.
- Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
- Excelled at quickly identifying and addressing customer concerns or complaints, striving to always provide exceptional service.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Adhered to strict health and safety guidelines, ensuring a sanitary kitchen space for staff and customers alike.
- Demonstrated versatility by quickly adapting to new recipes and menu offerings as needed by the establishment.
- Fostered positive coworker relationships through effective communication and teamwork during shifts, promoting an enjoyable work atmosphere.
- Managed opening and closing shift kitchen tasks.
Babysitter
11 Months- Developed and implemented educational games to stimulate cognitive growth.
- Supervised children's daily activities, ensuring safety and engagement.
- Coordinated schedules for playdates and extracurricular activities to enhance social skills.
- Communicated effectively with parents regarding child progress and behavior.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Monitored progress in self-care tasks, encouraging independence.
- Responded to inquiries from parents and guardians.
Education
High School Diploma
Skills
Customer service
Cash handling
Point-of-sale systems
Food safety knowledge
Dietary restriction management
Attention to detail
Organization
Punctuality and reliability
Strong work ethic
Problem-solving
Clear communication
Phone etiquette
Money handling
Timeline
Front of House Employee
Posh Cakes Bakery
04.2025 - 09.2026Read More
Fast Food Cook
Dairy Queen Grill & Chill
09.2021 - 03.2025Read More
Babysitter
Private Household
08.2021 - 07.2022Read More
Hope Online Learning Academy
High School Diploma
Read More