Ashlee Leeper
Cambridge
Summary
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
22
22
years of professional experience
Work History
Bartender
Ruby Tuesday Restaurant
Cambridge
01.2017 - Current
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Processed payments accurately and efficiently with POS system.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted guests with friendliness and professionalism.
Assistant Manager Then Shift Manager
Arbys Resturant
Zanesville
05.2003 - 04.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Manager
Walmart
South Zanesville
09.2008 - 02.2011
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Money transactions at Customer Service, all registers, cash drops, getting change as well.
Education
High School Diploma -
Maysville High School
South Zanesville, OH05-2004
Skills
- POS systems
- Inventory management
- Customer service
- Team leadership
- Work scheduling
- Cash handling
- Communication skills
- Training new staff
- Time management abilities
- Stress management
- Professional appearance
- Staff management
- Upselling techniques
- Customer satisfaction
- Payment processing
Timeline
Bartender
Ruby Tuesday Restaurant
01.2017 - Current
Customer Service Manager
Walmart
09.2008 - 02.2011
Assistant Manager Then Shift Manager
Arbys Resturant
05.2003 - 04.2023
High School Diploma -
Maysville High School