Ashlee Melson
Jackson,TN
Summary
Customer satisfaction-driven leader at Crowder Heating & Air, surpassing performance metrics by leading a high-performing service team. Adept in Performance Improvement and Customer Engagement. Expertise in Inventory Restocking and Safe Food Handling gained at McDonald's, optimizing operational efficiency. Proven track record of reducing order inaccuracies at Mighty Auto Parts through meticulous attention to detail. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
9
9
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Jackson, TN
01.2023 - 08.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Educated customers on menu items, product ingredients and nutritional values.
Service Manager
Crowder Heating & Air
Beech Bluff, TN
06.2015 - 11.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
Picker
Mighty Auto Parts
Jackson, TN
03.2020 - 12.2022
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
Education
Some College (No Degree) - Computer And Information Systems
Northeast Community College
Booneville, MSSkills
- Inventory Restocking
- Health Code Compliance
- Drive-Thru Operations
- Customer Engagement
- Safe Food Handling
- Performance Improvement
Timeline
Crew Member
McDonald's Restaurant
01.2023 - 08.2024
Picker
Mighty Auto Parts
03.2020 - 12.2022
Service Manager
Crowder Heating & Air
06.2015 - 11.2023
Some College (No Degree) - Computer And Information Systems
Northeast Community College