Ashlee Milstead
Administrator / Trainer
Lockport,NY
Summary
Talented administrator and training professional highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. A motivated individual eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 3 years of related experience and superior planning and time management abilities.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Administrator / Trainer
Capstone Management Group LLC
Lockport, NY
07.2021 - Current
- Took down messages and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated and distributed information to employees.
- Generated reports to suggest corrective actions and process improvements.
- Developed individualized training plans to achieve staff readiness.
- Contributed to reductions in employee turnover by revamping training programs.
- Prepared and presented supplementary learning material to support structured lessons.
- Educated clients on proper use of products and systems.
- Made average of 200 outbound and inbound calls per day.
- Attained $3,000+ in sales targets on monthly basis.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
Crew Member
McDonald's
Lockport, NY
10.2018 - 07.2021
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Conducted various administrative duties and errands.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
High School Diploma -
Lockport High School
Lockport, NY 09.2016 - 06.2020
Skills
Office administration
Documentation and reporting
Group and individual instruction
Employee training
Training material development
Telephone etiquette
Verbal and written communication
Sales expertise
Point of Sale (POS) system operation
Customer Response
Outbound and inbound calls
Scripted calls
Collections
Call center experience
Timeline
Administrator / Trainer
Capstone Management Group LLC
07.2021 - Current
Crew Member
McDonald's
10.2018 - 07.2021
High School Diploma -
Lockport High School
09.2016 - 06.2020