Ashlee Moore
Attalla,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Surgery Scheduler
Northeast Orthopedics
Gadsden, Alabama
10.2019 - Current
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Monitored and updated patient records in the electronic medical record system.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Adhered to HIPAA guidelines when handling confidential information.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Checked patient insurance and collected pre-authorizations from providers.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
Certified Medical Assistant
Gadsden Regional Medical Center
Gadsden, AL
06.2018 - 10.2019
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Organized charts, documents and supplies to maintain team efficiency
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Contributed to efficient office operations by triaging patients by severity of medical complaint
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Contacted pharmacies to submit and refill patients' prescriptions
Certified Nursing Assistant
Alacare Home Health & Hospice
Birmingham, AL
02.2015 - 01.2018
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Prevented infection and cross-contamination by cleaning and sanitizing rooms and equipment using aseptic technique
- Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Fostered relationships with patients, caregiver and healthcare teams to achieve individual care plan targets
- Documented activities and recorded information in EMR system
Hospice Aide
Camellia Lawley Premier Hospice
Rainbow City, AL
09.2013 - 02.2015
Read and recorded temperature, pulse and respiration. Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Certified Nursing Assistant
Cherokee County Health & Rehab
Centre, AL
02.2012 - 10.2013
Received the Rising Star of the Year Award in 2012. Assisted with ADLs, transferred patients from bed and chair using proper technique. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Facilitated games and other activities to engage clients.
Education
High School Diploma - Academic Diplomia
Etowah High School
2006
Skills
- Letter writing
- Mail distribution
- Organization
- Multi-Line Phone Systems
- Prioritization and time management
- Document Scanning
- Microsoft Office
Timeline
Surgery Scheduler
Northeast Orthopedics
10.2019 - Current
Certified Medical Assistant
Gadsden Regional Medical Center
06.2018 - 10.2019
Certified Nursing Assistant
Alacare Home Health & Hospice
02.2015 - 01.2018
Hospice Aide
Camellia Lawley Premier Hospice
09.2013 - 02.2015
Certified Nursing Assistant
Cherokee County Health & Rehab
02.2012 - 10.2013
High School Diploma - Academic Diplomia
Etowah High School
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