Ashlee Oliver
Brentwood ,California
Summary
A proactive motivated individual who is reliable and organized. My ultimate responsibility is prioritizing each patient to get them the best care and experience with their health. I am a dedicated team player with excellent verbal and communication skills. I pay very close attention to detail and I am always looking to improve my skills and give my all.
Overview
3
3
years of professional experience
Work History
Medical Telephone Operator
Epic Care
Antioch, California
03.2024 - Current
- As a Medical Telephone Operator at Epic Care, responsible for maintaining excellent customer service and professionalism during each call
- Assisting with appointment questions and scheduling needs, ensuring accurate and timely interdepartmental call transfers
- Managing patients' charts, HIPAA, and correct documentation using the Epic electronic medical records system.
Front and back Medical Assistant
Trehan Yogesh
Brentwood, California
12.2022 - 03.2024
- Worked in a professional clinical office, greeting patients and checking them in for appointments
- Handled scheduling appointments, patient payments, and basic billing
- Interacted closely with patients to take and record vital signs and biopsies
- Administered intradermal injections and maintained cleanliness and sanitation of exam rooms and equipment.
Crew Trainer
luisa
Discovery Bay, California
04.2022 - 02.2023
- Worked in a dining setting, responsible for food and drink service and training new hires
- Handled cash register and orders, providing excellent customer service.
Party City
Bre
Brentwood, California
04.2021 - 05.2022
- Worked in a store setting, prioritizing customer service and organizing merchandise
- Handled cash and card transactions, maintained store cleanliness, and ensured shelves were stocked and organized.
Education
Medical Assisting
Contra Costa Medical Career College, Inc.
Antioch, CA02.2023
Skills
- Schedule Coordination
- EKG
- Urinalysis
- HIPAA/ OSHA guidelines
- Flexible Schedule
- Clear Communication
- Empathy and patience
- Computer Skills
- Front Desk Management
- Data Entry
- Telephone Etiquette
- Insurance technology HMO/PPO and government programs
- BLS Certified/ First Aid Training
- Typing skills 30 words per minute
- Medical billing
- EMR/ EHR system
- CPT, ICD- 10, HCPCS coding
- Vitals
- Venipuncture/ Dermal puncture
- Medical charting/ records
- Injections (IM, ID, SC)
- Snellen charts
- Sterilization (Autoclave)
- Pap trey set up
- Knowledge of Glucometers
- Pediatric exams (head circumference, height/ weight/ length)
- CLIA wave testing
- Wound care bandaging
Timeline
Medical Telephone Operator
Epic Care
03.2024 - Current
Front and back Medical Assistant
Trehan Yogesh
12.2022 - 03.2024
Crew Trainer
luisa
04.2022 - 02.2023
Party City
Bre
04.2021 - 05.2022
Medical Assisting
Contra Costa Medical Career College, Inc.